Keep Your Site Running Effortlessly
Guarantee your Drupal applications operate at peak performance with our dedicated support and maintenance services.
At Magnetic Point, we recognize the importance of seamless operation for your business success. Our team provides proactive maintenance, timely upgrades, and expert troubleshooting to keep your site secure and efficient.
24/7 Support You Can Trust
Your digital presence never sleeps, and neither do we. We understand that your users expect access to your website at any time - day or night. Our dedicated 24/7 support ensures your Drupal website maintains peak performance around the clock, providing you with:
- Immediate response to critical issues.
- Continuous monitoring and threat prevention.
- Real-time problem resolution.
- Peace of mind for your business operations.
How We Work
Behind every successful Drupal project lies a meticulously crafted workflow that starts with deep understanding. Our seasoned team combines thorough onboarding with strategic planning to create a foundation for long-term success.
Initial Onboarding
We begin with a comprehensive onboarding process to understand your needs:
- Initial consultation and needs assessment.
- Site replication in our development environment.
- Comprehensive code audit and health check.
- Strategic planning and priority setting.
Ongoing Maintenance
Our continuous support keeps your site running smoothly:
- Regular software updates and patches.
- Proactive security monitoring.
- Daily automated backups.
- Regular performance reviews.
- Scheduled maintenance reports.
Additional Services
Flexible support options for your growing needs:
- Bug fixes and error resolution.
- Custom development services.
- Performance optimisation.
- Training and knowledge transfer.
Our Support Process
Swift and systematic problem-solving makes all the difference between thriving and merely surviving. We've refined our support approach into a seamless symphony of monitoring, analysis, and deployment that keeps your Drupal site running at peak performance.
How We Handle Your Support Requests
- Continuous monitoring of your website's security and performance.
- Efficient ticket management system for your requests.
- Professional analysis and estimation of each task.
- Transparent approval process.
- Quality assurance on staging servers.
- Smooth deployment to production.
What's Included in Every Support Plan
- Guaranteed response times based on incident priority.
- 24/7 automated uptime monitoring.
- Proactive security update management.
- Development and staging environments.
- Automated testing infrastructure.
- Access to specialist expertise (DevOps, Design).
- Professional project management tools.
Benefits of Choosing Magnetic Point
When it comes to Drupal support, experience and innovation aren't just buzzwords - they're the cornerstones of our service delivery. Our team's proven track record across diverse industries, coupled with our commitment to automation and quality assurance, sets us apart in delivering solutions that stand the test of time.
Why We Stand Out
- Our dedicated support teams offer flexible scalability options that grow alongside your business needs, ensuring continuous and comprehensive coverage for your Drupal platform.
- We implement updates and security fixes with remarkable speed, minimising potential downtime and maintaining your site's optimal performance at all times.
- Our streamlined maintenance procedures follow established best practices and automated workflows, ensuring consistent and efficient site management.
- Drawing from our extensive experience across diverse industries, we bring proven solutions and industry-specific insights to every project we undertake.
- We utilise advanced automation tools for quality assurance, conducting thorough testing and monitoring to maintain the highest standards of site reliability.
- Our rigorous code quality standards ensure every line of code meets strict requirements for performance, security, and maintainability, resulting in robust and reliable solutions.
What Our Team Can Handle
- Module updates and security patches.
- Administrative support and training.
- Technical consultation and module selection.
- Complex debugging and troubleshooting.
- Third-party integrations.
- Theme customisation and updates.
- User management and security.
Satisfied Clients and Success Stories
We take pride in the relationships we've built with our clients, which include some of the most recognised brands globally.
At Magnetic Point, we don’t just fix problems, we prevent them. With our advanced monitoring tools and expert team, we ensure your Drupal applications are not just running, but are also aligned with your strategic business goals.
Acquia Certified Drupal Consultants
Our team at Magnetic Point includes Acquia Certified Consultants, guaranteeing expert guidance backed by recognised industry standards. With this certification, our developers bring verified skills and up-to-date knowledge to your Drupal projects.

Why choose Magnetic Point for Drupal Support?
Choose Magnetic Point for your Drupal support needs because we blend expertise, responsiveness, and a tailored approach to ensure your digital platforms excel. Our team of certified Drupal professionals is equipped with the latest tools and strategies to deliver solutions that are not just effective but also innovative. With Magnetic Point, you benefit from 24/7 support, ensuring your site is always secure, up-to-date, and performing at its best.
FAQ: Drupal Support and Maintenance
1. What does Drupal support and maintenance include?
Drupal support and maintenance services include 24/7 assistance, security updates, performance optimisation, emergency support, and ongoing development. These services ensure your website operates smoothly, remains secure, and continues to meet business goals.
2. How does Drupal emergency support work?
Our Drupal emergency support is available 24/7 to address critical issues immediately. We prioritise urgent cases to minimise downtime, restore functionality, and ensure your site remains operational and secure, preventing business disruptions.
3. Can you help with Drupal upgrades and migration?
Yes, we offer comprehensive Drupal migration and upgrade services. Whether upgrading to the latest Drupal version or migrating from another platform, we handle data transfer, module updates, and theme porting to ensure a seamless transition.
4. What is Drupal performance optimisation?
Drupal performance optimisation focuses on enhancing your site’s speed and efficiency. By identifying and resolving bottlenecks, we reduce load times, improve user experience, and boost SEO performance, helping your site achieve better visibility and engagement.
5. How do you handle Drupal security updates?
We provide proactive security updates and patch management for Drupal sites. By installing critical security patches regularly, we protect your website from vulnerabilities, ensuring data integrity and maintaining customer trust.
6. Why does my Drupal site need support and maintenance services?
A Drupal website requires regular maintenance to ensure security, optimal performance, and compatibility with the latest technologies. Without proper support, your site may become vulnerable to security threats, experience performance issues, or fall behind in functionality. Professional maintenance helps protect your investment and ensures your site continues to serve your business needs effectively.
7. What is the difference between Drupal maintenance and support?
Maintenance involves planned, proactive work to keep your site running smoothly, such as updates, backups, and performance optimisation. Support, on the other hand, provides reactive assistance when issues arise, including emergency response, troubleshooting, and technical guidance. While maintenance prevents problems, support resolves them when they occur.
Get in Touch
Choose Magnetic Point for your Drupal support needs because we blend expertise, responsiveness, and a tailored approach to ensure your digital platforms excel. Our team of certified Drupal professionals is equipped with the latest tools and strategies to deliver solutions that are not just effective but also innovative. With Magnetic Point, you benefit from 24/7 support, ensuring your site is always secure, up-to-date, and performing at its best.
Michael

Client Advisor
Tell me about your digital challenges, and I will propose solutions, schedules and cost estimates.